Feedback or Concerns

1. Access Line & Behavioral Health Services Feedback

   To provide feedback on the access line and behavioral health services. Information collected here will be reviewed for quality improvement.

2. Client and Family Problem Solving Tools

   Clients have a number of options to use to resolve grievances. Discuss your concerns with your case manager and try to resolve it without initiating a formal grievance process.

3. Compliance Concerns

   We have maintained a solid reputation for complying with high standards for claiming, information-sharing, and ethical conduct.

4. MHSA Issue Resolution

   If any community member or stakeholder (including consumers/family members, providers, or members of the general public) is dissatisfied with any MHSA activity or process, the individual may file a grievance at any point with the Quality Care Management (QCM) Beneficiary Concerns Coordinator or the MHSA Division Chief.

5. Website Feedback Form

   This form is to provide feedback on any concerns regarding the website.